Make your YES mean more by saying NO more often. Saying “No” is hard because we don’t just say the word, we burden it with other – unsaid – baggage on both the sayer’s and receiver’s part. But it doesn’t have to be that way and powerful leaders know how to use the Art of No in ways that leave the listener feeling useful, appreciated and inspired. Learn to practice the Art of No. Your team will thank you for it.

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