EQ & Soft Skills Research

Conflict Management Trick: RIGHT vs. RIGHT

Every time I do a leadership training seminar at least one person in the room always has the same light bulb go off when I introduce the Conflict Management idea of RIGHT vs. RIGHT, described in Chris McGoff’s The PRIMES. You can see it in their eyes when they are able to perceive an alternative...

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Solving Employee Engagement on the Front Lines

As the job market tightens, and growth plans become constrained by the inability to hire people, many executives are talking about the importance of employee turnover and engagement. On the one hand I’m happy to see this. Employee well-being is key to a healthy business. However, I’m dismayed to...

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